FAQ
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Q: What is the core exchange?
A: The core exchange program lets you get the performance parts you want without the down time. A lot of people daily their car, so waiting 1-2 weeks for parts isn’t possible.
The way the program is setup, you place your order and include a core deposit. The deposit amount varies depending on what you’re purchasing. Once your order is ready, we ship it out to you first. Once you receive it, you install the new parts and ship us back your old parts. Once we get your cores, we’ll issue a refund for your core deposit.
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Q: Will PnP provide gains without tuning?
A: Yes. Generally with our porting, low-mid range tq is improved without tuning and with custom tuning, it allows for better peak hp.
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Q; How long does it take for my core deposit to get refunded?
A: Once we receive your cores, we’ll inspect them for any damage and to make sure they meet the guidelines outlined in our core exchange policy. If the core arrives in good condition, we will refund your core deposit within business days.
If you paid with a credit card or using your bank, then it may take up to 3-4 days before the funds actually get credited back to your account. This is not something we can help or control and will depend on your bank/credit card company.
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Q: Can i drop off my manifolds/ turbos?
A: Yes you can! You must place an order on the website BEFORE you drop the part off. We will not accept cash. Our address is 10844 E ave
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Q: where do i ship my parts to for core exchange?
A: please email us for the return address
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is 380 Performance in business?
Yes. If you can see this website, we are open for business and accepting new orders.
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I havent gotten an update.
You can access your account for order updates. The status of an order is system updated immediately when there is a change. There isnt enough time in the day for us to send order updates out to everyone. We use all our time to perform installs, tunes, Dyno testing, packing and shipment of orders, repairs, answer emails, etc. If the order status has not changed then there is no update change. Orders may take longer to process if manufacturing is delayed or parts are temporarily unavailable. We ship orders as soon as the stock arrives.